Return & Refund Policy

For PP Food Service

Last Updated: May 2026

At PP Food Service, customer satisfaction is our priority. We provide high-quality organic food products, spices, and grocery items.

1. Return Eligibility

Customers may request a return if:

• Wrong product was delivered
• Product is damaged or defective
• Product is expired
• Item is missing from the order

2. Return Time

Return requests must be made within 24 hours of receiving the product.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened food products
• Used items
• Products damaged after delivery
• Perishable items unless defective

4. Refund Process

After verification, refunds may be provided through:

• Mobile banking
• Bank transfer
• Store credit

Refund processing may take 5–7 working days.

5. Exchange Policy

If the delivered item is incorrect or damaged, we may offer replacement based on product availability.

6. Contact for Returns

For return or refund requests:

Email: support@ppfoodservice.com